Artificial intelligence is changing the way the insurers do business, but it's also presenting new challenges that could impact the industry's performance as well as its workforce. AM Best TV conducted a number of interviews with industry experts in studio, at conferences and in the field throughout the year to discuss best practices for integrating the technology, identifying risk opportunities and handling potential regulatory issues.
This special presentation series features experts from the following organizations:
What functions will be handled substantially by AI, and what insurance functions, if any, will AI never perform? What are insurers’ best practices for integrating AI?
Which jobs are at risk, and which have been enhanced in selling, underwriting, claims, asset management, operations and more? How can insurance professionals avoid occupational obsolescence?
AI is changing risk selection, marketing and policyholder relations. Regulators are increasingly skeptical of insurers who can’t explain how their own algorithms work
Arun Balakrishnan, Chairman and CEO of Xceedance, speaks with AM Best’s John Weber about comments made during the earlier episodes and the issues shaping the industry’s integration of artificial intelligence.
