Real-World AI

How insurers are using and building new AI-enabled processes in underwriting, claims and throughout their organizations.

AI: Industry Applications: Insurance Industry Embraces AI Innovation as Technology Advances ‘Exponentially’: From utilizing weather tools that aid in fortifying homes to employing an ecosystem of virtual agents, insurers have put aside their initial reluctance and welcomed artificial intelligence to help customers and better understand risk.

AI: Opportunities: CyberCube’s Millaire: AI To Create Trillions Of Dollars in New Economic Activity: Over the next decade, artificial intelligence will create for cyber insurers transformational opportunities to provide new products and additional services as well as increase their relevance to enterprises in the global economy, according to Pascal Millaire, chief executive officer of CyberCube.

AI: Regulation: Regulating the Bleeding Edge: Laws Progressing To Keep Pace With AI’s Technological Advancements: Since the NAIC released its model AI bulletin two years ago, 23 states and Washington, D.C., have adopted it, and four other jurisdictions have adopted insurance-specific AI regulations.

AI: Risk Frameworks: Harvard Fellow: AI Impact Will Trigger an Overhaul of Insurers’ Risk Frameworks: AI is developing rapidly, but risks also are evolving, said Vishakha Rajesh Maheshwari, a Harvard University Advanced Leadership Initiative fellow. “We need a whole different way of looking at things,” she said.

AI: ‘Black Box’: Atradius Exec: ‘Black Box’ Concerns Slow AI Adoption in Insurance Sector: Although there is “massive appetite” to explore and implement AI, little action has been taken, according to Dimitri Zampetas, an executive at Amsterdam-based trade credit insurer Atradius N.V.

AM Best TV & Audio: Allianz Exec: Multinational Companies Contend With Rising D&O Risks Amid Political, Regulatory Uncertainty: Professionals also explore earnings headwinds for the health insurance segment in 2025 and examine the developing role of wildfire risk models.

AM Best Webinars & Briefings: Panel Members To Discuss the State of the US Medical Professional Liability Insurance Market: Professionals also explore key trends in auto insurance and examine the growth trajectory, challenges and opportunities in the DUAE sector.

App Store: Pet Insurer Telehealth Connects With Care: Pet insurers are using mobile apps to engage pet owners and, in some cases, deliver veterinary care.

Artificial Intelligence: Leading Large Language Model Platforms Examine Insurance Industry’s AI Risks: “These risks aren’t hypothetical; they’re already popping up as AI gets deeper into insurance,” according to Grok 3.

Best’s Rankings: Members of the International Group of P&I Clubs — 2025 Edition: Ranked by 2023 gross premiums written.

Bookstore: Author: Sustainability To Drive Insurer Strategies, Profitability: Juan Bataller-Grau and his co-authors explore how sustainability is shaping the future of the insurance industry, driving risk management, corporate responsibility and profitability.

Cyber: AM Best: Softening Cyber Insurance Market Faces Digital Supply Chain Risks: More capacity has been coming into the cyber insurance segment, which will allow for a continued soft market for some time, said Christopher Graham, AM Best senior industry research analyst.

Cyber: Evolving Risk: Travelers’ Francis: Rising Cyberthreats, AI Impact Cyber Insurance Market: The cyber insurance market needs to develop best practices so it can adapt to changing risks, such as artificial intelligence, according to Tim Francis, enterprise cyber lead, Travelers.

Cyber: Risk Modeling: Aon Re’s Boch: Cyberrisk Modeling Evolves Amid Data Challenges and A: Besides cyber, insurers must be better prepared for emerging risks such as artificial intelligence and quantum computing, according to Crystal Boch, head of U.S. cyber analytics, Aon Reinsurance Solutions.

Executive Changes: Markel Appoints New Insurance CEO; Vice Chairman To Retire: Aon president steps down, NJM names chief executive officer and Athene welcomes new chief financial officer.

From the Editor’s Desk: AI Races Forward: Best’s Review examines how insurers are using artificial intelligence and how new medical advancements are impacting mortality trends. The May issue includes a ranking of the largest P&I clubs.

Insurance Industry Research: Tariffs and Trade Disputes Have Insurers Fretting: Goldman Sachs Asset Management Survey: Inflation remains a top macroeconomic concern facing insurance investment portfolios, along with the risk of a slowdown or recession in the United States, according to the survey.

Insurance Professional Resources: Biomechanists Can Play a Vital Role in Injury Liability Claims Lawsuits, Providing Key Testimony: Biomechanists can be expert witnesses when it comes to complex cases or something as simple as deciphering the direction in which the victim fell, according to Grace Oswald, a consultant with S-E-A Ltd.

Issues & Answers: ISSUES & ANSWERS: Commercial Risk • Cyber Coverage: Insurance leaders discuss the impact of social service and cyberrisk challenges facing the industry.

Life Insurance: AM Best: Innovative Changes Ahead For US Life/Annuity While Absorbing Prior Industry Shifts: AM Best cited strong liquidity and capital positions and robust annuity sales as reasons for maintaining a Stable outlook on the U.S. life/annuity segment.

Life Reserves: NAIC Continues Reinsurance Adequacy Testing Guides as Life Carriers Increasingly Go Offshore: Reinsurance activity has led to reduced transparency into reserves that are held after certain transactions, said Fred Andersen, a member of the NAIC’s Life Actuarial Task Force and chief life actuary for the Minnesota Department of Commerce.

Life: Mortality Trends: Swiss Re’s Sprackling: Medical Advances Reshape Mortality Trends, Risk Strategies: In an interview with AM Best TV, Neil Sprackling, CEO of Life & Health Re US at Swiss Re, explains how breakthroughs in personalized medicine, metabolic health and early disease detection are transforming longevity expectations and underwriting in the insurance industry.

Preferred Bloggers: Tips, Trips and Trauma: Travel Bloggers Try Relevance: Travel insurance blogs offer tips on types of coverage for trip cancellation or medical emergencies. Frequent content updates can offer relevance in an uncertain landscape.

Preferred Influencers: Insurance Lessons Built One Video at a Time: Prasath Parthiban’s P & C Insurance Helpline connects more than 14,000 subscribers with his YouTube channel where, with the aid of succinct videos, they can learn about the finer points of coverage.

Preferred Podcasters: From Goldman Sachs to Podcasting: Joan Woodward’s Journey in Risk Education: Joan Woodward discusses her role in hosting the Travelers Institute Risk & Resilience podcast, which explores the intersection of business, insurance and public policy.

Preferred Publishers: AI Seeping Into Customer-Facing Roles: Leader’s Edge feature delves into the concept of artificial intelligence emerging as a copilot and possible competitor to insurance professionals.

Protection and Indemnity Clubs: P&I Clubs: Record High Free Reserves Despite Challenges on Technical Performance: High investment returns boosted free reserves to record high levels in recent years but AM Best expects underwriting performance to deteriorate, according to a Best’s Market Segment Report.

Risk Adviser: Picturing Risk: Knowledge of Value, Perils a Must When Insuring Art: “Art washes away from the soul the dust of everyday life,” Pablo Picasso said. That doesn’t eliminate the need to insure it.

Special Advertising Section: Propelling AI’s Value for Insurers: Brandon Nuttall, Chief Digital and AI Officer for Xceedance, said generative AI is becoming more integral for insurance executives’ technology strategy, but moving from “buzz to business value” remains a challenge. Following are excerpts from an interview.

State Rate Filings: Buffeted by Storm Losses, Iowa Homeowners Insurers Hike Rates, Tighten Writing: Homeowners writers in Iowa have pursued a myriad of options in the face of catastrophic weather losses, inflation and rising reinsurance costs.

State Rate Filings: Iowa Homeowners Multiperil Approved Rate Filings by Overall Effect With Increases of 32.8% or Greater: Based on an effective date beginning on Jan. 1, 2024, through Dec. 31, 2024.

Trending: Best’s News: Top Stories Include Features About Industry Retirements and Independent Agents: Other popular stories include a ranking of the world’s largest insurance companies and articles about the California insurance market.

Trending: Best’s Research: Trending Research Includes Reports on Sidecars and on the Insurance-Linked Securities Market: Other trending research includes reports on surplus notes, casualty reinsurance and the U.S. health insurance sector.

Underwriting & Loss Control: Challenges to Increasingly Perilous Homeowner Association Market Extend Beyond Weather: Best’s Underwriting Reports and Best’s Loss Control Reports provide insights into the risks and lines of coverage for homeowner associations.

Web Traffic: Web Traffic: Visits to Top P&I Club Sites: Assuranceforeningen SKULD leads web analytics provider Semrush's ranking of most-visited P&I club sites.

What AM Best Says: AM Best: D&O Market Sees Growing Risks Reshaping Underwriting: David Blades, AM Best associate director of industry research, spoke to AM Best TV about the current state of the D&O insurance market, saying good fortune is attributable to recent high rate increases and pricing increases.