Building the Automated Future
AI Fraud: Fighting AI With AI: One MGA Finds Fraud Is a Real Downside to the Technology: BriteCo, an MGA that specializes in coverage for jewelry and watches, says it has actively anticipated the use of digitally faked photographs and other fraudulent documentation in the application process.
AI Jobs: Chubb CEO: AI Will Replace Jobs; MGAs Mostly a ‘Bad Bet’ for Market: Chubb is embracing the power of technology, AI, data and business process change, according to Evan Greenberg, chairman and CEO.
AI Partnership: AIG, McGill in Long-Term AI-Fueled Subscription Market Partnership: The companies said they will use agentic artificial intelligence to manage the deployment of capacity to clients.
AI Underwriting: AI’s Most Tangible Impact Falls to Underwriting, Insurance Exec Says: Bryan Brizzi, chief digital officer at Crum & Forster’s surplus and specialty division, said the company is focusing on some use cases that can make business more efficient and productive.
AM Best Research: AM Best Reports To Cover Florida Property Insurance, Medical Professional Liability: AM Best also plans to issue a report on MGAs in June.
AM Best TV & Audio: As Economy Squeezes Charitable Giving, Insurers Help Nonprofits Stay Resilient, Church Mutual Executive Says: Professionals also discuss the changing travel insurance landscape and explore health insurers’ quest for improved underwriting performance.
AM Best’s Webinars & Briefings: Panelists To Review the States of the US Medical Professional Liability and Florida Property Markets: Professionals also discuss the role of real estate credit in insurance portfolios and the growth of Europe’s delegated authority business.
Academic Research: Insurance Educator: Climate Shocks Push Insurers To Rethink Small-Business Coverage: Benjamin Collier, associate professor, risk and insurance, University of Wisconsin-Madison, discussed research he co-authored on Hurricane Harvey that shows how severe climate events strain small businesses and create opportunities for insurers.
App Store: Comparison Sites Offer Insurance Quotes Via ChatGPT Apps: Some companies are using large language model platforms to get quotes as insurers continue to expand ways of using artificial intelligence.
Artificial Intelligence: AI Counts Costs, Fires Among Claims Issues Facing P&I Club: AI platforms say some of the claims issues P&I clubs face include geopolitical uncertainty and emerging risks such as onboard fires.
Automation: Distribution: Automation Hastens Pace of Creating Complex Insurance Coverage: Tasks that took days now need just minutes, Marsh Risk CIO Rob Hussey says.
Automation: Insurtech: Homeowners Carrier Built With Automation, Boosting Profits: Hippo CEO Rick McCathron says insurers’ use of AI and automation needs to be governed transparently to be reliable and to avoid bias.
Automation: Underwriting: AI Streamlines Underwriting, Making It More Consistent: While automation is transforming the insurance landscape, Zurich North America’s Kristen Bessette and Peter Caminiti said humans still have the final say on evaluating risk.
Best’s Country Risk Report: British Insurers Welcome ‘Landmark’ Financial Ombudsman Reforms: The updates are expected to bring greater certainty for consumers and companies in the United Kingdom, which has a CRT-1 country risk rating from AM Best, according to a Best’s Country Risk Report.
Best’s Rankings: Georgia Auto: Largest Georgia Private Passenger Auto Writers – 2026 Edition: Ranked by 2024 direct premiums written.
Best’s Rankings: Georgia Auto: State Farm Leads Georgia Auto List: The company’s DPW rose in 2024.
Best’s Rankings: Georgia Auto: Web Traffic: Visits to Top Georgia Private Passenger Auto Writers’ Sites: Progressive leads web analytics provider Semrush's ranking of most-visited Georgia private passenger auto writers’ sites.
Best’s Rankings: P&I Clubs: Gard Tops P&I Clubs Rankings Again: Gard’s 2024 GPW dropped from the year before.
Best’s Rankings: P&I Clubs: Web Traffic: Visits to Top P&I Clubs’ Sites: The Shipowners’ Mutual Protection and Indemnity Association leads web analytics provider Semrush's ranking of most-visited P&I clubs’ sites.
Best’s Rankings: P&I Clubs : Members of the International Group of P&I Clubs — 2026 Edition: Ranked by 2024 gross premiums written.
Best’s State Rate Filings: Georgia Approves Lower Auto Rates for Country Mutual Affiliates: The Georgia Office of Commissioner of Insurance and Safety Fire says the rate reductions show the state’s market is continuing to strengthen.
Best’s State Rate Filings: Georgia Private Passenger Auto Approved Rate Filings by Overall Effect With Decreases of 5.90% or Greater: Based on an effective date beginning on Jan. 1, 2025, through Dec. 31, 2026.
Bookstore: Author: Embedded Insurance, Tech Partnerships Fuel Asia’s Insurance Growth: Author Theresa Blissing explores how Asia is driving the next wave of insurance innovation through digital-first and embedded solutions.
Corporate Changes: Corebridge and Equitable To Merge in Stock Swap: The combined company, led by Corebridge’s CEO, will have $1.5 trillion in assets under management.
Economic Calendar: Insurers Prepare for First Change in Federal Reserve Leadership in Eight Years: Jerome Powell’s term as chair of the Federal Reserve ends this month. Kevin Warsh has been nominated to succeed him.
Events Calendar: DUAE Sector Focus of Program Manager Conference: AM Best is scheduled to speak at the Society of Insurance Research Annual Conference & Exhibit Fair, which also features among May’s key events.
Executive Changes: Cigna Group Announces Successor to Retiring Chief Executive: Chubb names chief actuary, QBE appoints chief underwriting officer and Church Mutual taps COO.
From the Editor’s Desk: Building the Automated Future: Insurance executives discuss how they are using artificial intelligence to automate processes as they prepare for the years ahead. The May issue also includes rankings of the largest P&I clubs and largest Georgia private passenger auto writers.
Industry Research: Automation Is Changing the Workplace, but Experts Say Troubles May Arise: Automation’s impact on the insurance industry is the subject of industry reports from Aon, Crawford & Co. and Howden Re.
Industry Updates: APCIA: North Carolina Law Does Not Cover Multistate Policies in COVID-19 Coverage Dispute: In its amicus brief, the APCIA said applying North Carolina law across state lines defies the basic nature of “insuring property.”
Industry Updates: Major Health Insurers Must Face Repricing Antitrust Lawsuit, Federal Court Rules: The health care providers claim the insurers worked with repricing tools from Zelis Healthcare LLC.
Industry Updates: NAIC Health Care Affordability Committee Focusing on Actionable Policy Briefs, Group Chair Says: The NAIC group said it also will examine solutions states are devising to address affordability challenges.
Industry Updates: NAIC National Homeowners Data Call Seeks ZIP Code-Level Data Details: Data being requested includes policy type, premiums, and claims and losses by peril, the NAIC said.
Issues & Answers: Artificial Intelligence: Issues & Answers: From AI Experimentation to Measurable Impact: Brandon Nuttall, Chief Digital and AI Officer at Xceedance, said insurers must align AI initiatives to measurable business outcomes and embed governance into their deployment strategies to move beyond pilot programs and achieve enterprise-scale value.
Issues & Answers: Innovation: Issues & Answers: Double-Edged Innovation in the Insurance Industry: Rob Walling, Principal and Consulting Actuary at Pinnacle Actuarial Resources, reminds us that actions have consequences, both foreseeable and unexpected. It would serve captive insurers well to understand that innovation and change come with unexpected outcomes. He asserts that while AI, for example, brings efficiency, it will likely bring some things that may be considered unwelcome: a classic double-edged sword.
Life Insurance: Life Insurers See Paid Family Leave as Growth Opportunity: The coverage sits within carriers’ larger short-term disability and leave portfolios, as more states mandate the coverage.
Preferred Influencers: Influencer Advocates for Independent Agents With Podcasts, Tech Consulting: Jason Cass published a guide to support agents facing new technologies.
Preferred Podcasters: Society of Insurance Research Podcast Offers Advice for Industry Newcomers: The SIR Podcast invites professionals to talk about how they serve the insurance industry and the society.
Preferred Publishers: Canadian Underwriter’s Broad Scope Tackles Geopolitics to Auto Coverage: The 92-year-old publication examines broader issues through the insurance lens while aiding professionals with continuing education needs.
Special Advertising Section: Making Automation Work for Agents: Philadelphia Insurance Companies is leveraging automation and AI to streamline operations and strengthen agent relationships — all while maintaining the flexibility needed for complex risks. Brent Skiles, Chief Transformation Officer, discusses how the company is balancing efficiency with flexibility in a rapidly evolving market.
Trending: Best’s News: Top Stories Include a Reader Survey and a Feature on the Academic Perspective of the State of Insurance Education: Other popular stories include what insurance executives say are the key issues facing the industry in 2026 and coverage of executive retirements announced in 2025.
Trending: Best’s Research: Trending Research Includes Reports on US Property/Casualty and Life/Health Rating Affirmations: Other trending research includes reports on the catastrophe bond market and 2024 US property/casualty impairments.
Underwriting & Loss Control Resources: Literary Agencies Look To Shut the Book on Cyberrisks: Best’s Underwriting Reports and Best’s Loss Control Reports provide insights into the risks and lines of coverage for literary agencies.
What AM Best Says: AM Best: US D&O Liability Market Prioritizing Long-Term Profitability: An AM Best Commentary, US D&O Liability Market: Prioritizing Long-Term Profitability Amid Competition and Emerging Risks, indicates that last year’s directors and officers liability market appeared to be moving toward more modest downward premium adjustments.