Contents

1. Cover
2. From the Editor's Desk
   1. On the Road Again - at Least for Now
3. Contents
4. Best's Calendar
5. Executive Changes
   1. AIG Names Chief Financial Officer, Creates Global Chief Actuary Post
   2. New York Life Appoints Successor to Retiring CEO
   3. Marsh McLennan Names Group President, Selects New Guy Carpenter CEO
   4. JoAnn Martin, Former Ameritas CEO, Dies at Age 67
   5. Willis Towers Watson Names Global Head of Broking and Broking Strategy
   6. Hiscoz Appoints Interim Group Chief Financial Officer
   7. Insurtech Hippo Selects First Chief Claims Officer
   8. Allianz Insurance Names First Chief Analytics Officer
   9. Brookfield Appoints Vice Chair of Insurance Solutions Business
   10. Web Traffic: Visits to US Workers' Compensation Writers
6. Masthead Forestay
7. Insurance Marketing
   1. Branding and Data Help to Meet Today's Customer Expectations
8. At Large
   1. The Misguided Pursuit of Developing Markets
9. Insurtechs
   1. An Entrepreneur's Story: Questions for Ilya Bodner, Founder of Bold Penguin
10. Issues & Answers: Innovation Showcase
    1. Digital Transformation
11. Innovation
    1. In Innovation, It's Not the Most Obvious Changes that Make the Biggest Impacts
12. Embedded Insurance
    1. Embedded Insurance Gaining Steam as Insurers Build Distribution Partnerships
13. Events
    1. Welcome Back: Conference Leaders See a Cautious Return to In-Person Events
       1. Schedule of Popular Insurance Events
    2. We Meet Again
14. Life Insurance
    1. Haven Technologies Looks to Digital Platforms, Not Policies, as Product in Latest MassMutual Spinoff
    2. Life Insurers Not Free of COVID-19 Yet, as Virus Impacts Younger Populations
15. CEO Interview
    1. Crum & Forster Moves Forward as Cyber Insurance, New Technologies Emerge
16. India Insurers
    1. AM Best: COVID-19, Catastrophes Continue to Shape Asia-Pacific Reinsurance Markets
    2. Best's Rankings: Largest 30 India Insurers
17. MENA Insurers
    1. A cautious Recovery for the Gulf Cooperation Council Nations
    2. Best's Rankings: Largest 30 MENA Insurers
18. What AM Best Says
    1. ESG and Insurance Credit Ratings: Frequently Asked Questions
19. Corporate Changes
20. Book Store
21. App Store
22. Trending: Best's News
23. Trending: Best's Research
24. AM Best Webinars
25. AM Best TV & Audio
26. Best's Credit Rating Actions
27. Masthead Backstay
28. Advertisers Index
29. The Last Word
    1. WSIA Panel Identifies Cyber, Online Merchants and Autonomous Vehicles as Key Emerging Risks