AM BEST'S MONTHLY INSURANCE MAGAZINE
Technology
Cyber: Evolving Risk
Travelers’ Francis: Rising Cyberthreats, AI Impact Cyber Insurance Market
The cyber insurance market needs to develop best practices so it can adapt to changing risks, such as artificial intelligence, according to Tim Francis, enterprise cyber lead, Travelers.
Date: May 2025
AI: Regulation
Regulating the Bleeding Edge: Laws Progressing To Keep Pace With AI’s Technological Advancements
Since the NAIC released its model AI bulletin two years ago, 23 states and Washington, D.C., have adopted it, and four other jurisdictions have adopted insurance-specific AI regulations.
Date: May 2025
Special Advertising Section
Propelling AI’s Value for Insurers
Brandon Nuttall, Chief Digital and AI Officer for Xceedance, said generative AI is becoming more integral for insurance executives’ technology strategy, but moving from “buzz to business value” remains a challenge. Following are excerpts from an interview.
Date: May 2025
Artificial Intelligence
Leading Large Language Model Platforms Examine Insurance Industry’s AI Risks
“These risks aren’t hypothetical; they’re already popping up as AI gets deeper into insurance,” according to Grok 3.
Date: May 2025
AI: Industry Applications
Insurance Industry Embraces AI Innovation as Technology Advances ‘Exponentially’
From utilizing weather tools that aid in fortifying homes to employing an ecosystem of virtual agents, insurers have put aside their initial reluctance and welcomed artificial intelligence to help customers and better understand risk.
Date: May 2025
AI: Risk Frameworks
Harvard Fellow: AI Impact Will Trigger an Overhaul of Insurers’ Risk Frameworks
AI is developing rapidly, but risks also are evolving, said Vishakha Rajesh Maheshwari, a Harvard University Advanced Leadership Initiative fellow. “We need a whole different way of looking at things,” she said.
Date: May 2025
Preferred Podcasters
From Goldman Sachs to Podcasting: Joan Woodward’s Journey in Risk Education
Joan Woodward discusses her role in hosting the Travelers Institute Risk & Resilience podcast, which explores the intersection of business, insurance and public policy.
Date: May 2025
AI: Opportunities
CyberCube’s Millaire: AI To Create Trillions Of Dollars in New Economic Activity
Over the next decade, artificial intelligence will create for cyber insurers transformational opportunities to provide new products and additional services as well as increase their relevance to enterprises in the global economy, according to Pascal Millaire, chief executive officer of CyberCube.
Date: May 2025
AI: ‘Black Box’
Atradius Exec: ‘Black Box’ Concerns Slow AI Adoption in Insurance Sector
Although there is “massive appetite” to explore and implement AI, little action has been taken, according to Dimitri Zampetas, an executive at Amsterdam-based trade credit insurer Atradius N.V.
Date: May 2025
Cyber: Risk Modeling
Aon Re’s Boch: Cyberrisk Modeling Evolves Amid Data Challenges and A
Besides cyber, insurers must be better prepared for emerging risks such as artificial intelligence and quantum computing, according to Crystal Boch, head of U.S. cyber analytics, Aon Reinsurance Solutions.
Date: May 2025
Preferred Publishers
AI Seeping Into Customer-Facing Roles
Leader’s Edge feature delves into the concept of artificial intelligence emerging as a copilot and possible competitor to insurance professionals.
Date: May 2025
Insurance Bloggers
When It Comes to Insurance Blogs, Traditional Media Hold Sway
Traditional media have tremendous reach, but “owned media” such as blogs, podcasts and social media content can amplify an insurer’s messages.
Date: April 2025
Web Traffic
Web Traffic: Visits to Asia-Pacific Insurer Sites
Japan Post Holdings Co. Ltd. leads web analytics provider Semrush's ranking of most-visited Asia-Pacific insurer sites.
Date: April 2025
Artificial Intelligence
Leading AI Platforms Explore Emerging Commercial Risks
Artificial intelligence models provide an overview of a variety of new, emerging risks facing the business sector.
Date: April 2025
Insurance Marketing
What Insurance Marketers Should Know About Insurance Data
The relationship between marketing and data—and how to effectively use insurance data in future marketing strategies—was the focus of a recent Marketing Leader Lunch webinar hosted by the Insurance Marketing & Communications Association and AM Best.
Date: March 2025
Independent Agents
Technology, Communication Are Front and Center as Insurers Vie for Independent Agents’ Business
As the independent agent market grows, insurers are solidifying their relationships through several strategies.
Date: March 2025
Emerging Leaders: Technology
Emerging Leaders Panel: Tech Is the Great Equalizer in Insurance Industry
Insurance experts and technologists interviewed by AM Best TV at the recent Emerging Leaders Conference in Tampa, Florida, said human expertise and judgment would remain crucial differentiators in an increasingly automated landscape.
Date: March 2025
Emerging Leaders: Data and Analytics
AM Best: Data and Analytics Are Key to Insurance Industry’s Advancement
Insurance organizations, however, are treading carefully in terms of using generative artificial intelligence in their underwriting, Stefan Holzberger, executive vice president and chief operating officer, AM Best Rating Services, told AM Best TV at the recent Emerging Leaders Conference.
Date: March 2025
Web Traffic
Web Traffic: Visits to MENA Insurer Sites
The Company for Cooperative Insurance (Tawuniya) leads web analytics provider Semrush's ranking of most-visited MENA insurer sites.
Date: February 2025
Innovation: AI and Jobs
Tech Panel: AI Will Displace Jobs but Also Create Opportunities for Upskilling
Insurers are anticipating how the industry will apply artificial intelligence and its impact on the workforce, a panel at the WSIA Annual Marketplace in San Diego told AM Best TV.
Date: February 2025
Innovation: Labs
Lloyd’s Chief Commercial Officer: Accelerator Nurturing More Than 100 New Insurance Startups
Lloyd’s Lab has raised $1 billion of capital for those companies, said Dawn Miller, chief commercial officer, Lloyd’s, and chief executive officer of Lloyd’s Americas.
Date: February 2025
Artificial Intelligence
Leading AI Platforms Delve Into Insurance Industry Innovations Across Product Lines
Artificial intelligence models offer examples of how tech is reshaping the business of insurance.
Date: February 2025
Innovation
Insurers Discover Value in Innovation Culture
AM Best’s Scoring and Assessing Innovation criteria measures innovation as part of its overall ratings methodology as staying ahead of the game becomes more necessary than ever for insurers. The assessments have shown there is opportunity in innovation.
Date: February 2025
Innovation: Hubs
Innovation Hubs Attract Interest, Support From Insurance Companies
Pooling talent, investment, real estate and technology with a dash of entrepreneurial drive aims to spark digital transformation in businesses. Prudential, AIG and Howden are the latest companies supporting these ventures to give themselves a competitive edge.
Date: February 2025
Spotlight: Cyberrisk
Cyber Panel Warns of Longer-Tail Business Interruption Risks Claims
New risks are shaping the future of the cyber insurance market, according to a panel gathered by AM Best TV at the recent WSIA Annual Marketplace in San Diego.
Date: January 2025
Spotlight: Artificial Intelligence
AM Best: This Time, It’s Different for AI in Insurance in Tech Upswing
Technology undergoes various hype and adoption cycles. The sophistication of AI combined with growing computer power is expected to be more transformative as AI technology becomes cheaper to use, particularly for less complex business lines, AM Best Director Edin Imsirovic says.
Date: January 2025
Pushing Back the Risk Frontier
Why Insurers Believe Incubating Technology Helps Them Succeed
AM Best TV interviewed Arun Balakrishnan, chairman and CEO at Xceedance, and addressed how companies are incubating technology to help develop cutting-edge practices in the insurance industry.
Date: December 2024
Web Traffic
Web Traffic: Visits to Largest US Inland Marine Insurance Sites
Progressive leads web analytics provider Semrush’s ranking of most-visited U.S.inland marine writer websites.
Date: December 2024
Artificial Intelligence
Leading AI Platforms Explore the Risks of Distributing Via Managing General Agents
Best’s Review posed a question to artificial intelligence models about the risks for insurers that distribute through MGAs.
Date: December 2024
Preferred Podcasters
The Reinsurance Podcast Tackles Ceding, Brokers and Underwriting
Ben Rose and Jerad Leigh, co-founders of tool-kit provider Supercede and hosts of The Reinsurance Podcast, say the platform gives them the freedom to discuss the most interesting aspects of reinsurance with industry guests.
Date: December 2024
Pushing Back the Risk Frontier
Pushing Back the Risk Frontier: How Insurers Are Co-Opting the Insurtech Playbook
Insurance and data experts spoke with AM Best TV about how evolving technology is playing an increasingly integral role in the industry.
Date: November 2024
Preferred Podcasters
Podcast Explores Insurance Asset Management Trends and Challenges
Stewart Foley, host of the InsuranceAUM.com Podcast, provides listeners with perspectives and practical advice in insurance asset management.
Date: November 2024
Pushing Back the Risk Frontier
New Models for Managing Successful Insurance Tech Evolution
AM Best TV hosted a panel discussion about evolving technology that’s proven to be innovative, revolutionary and successful in the industry.
Date: November 2024
Artificial Intelligence
Leading AI Platforms Focus on Benefits of Reciprocal Insurance Exchanges
Best’s Review’s queries of artificial intelligence models reveal financial and service benefits of reciprocals.
Date: November 2024
Pushing Back the Risk Frontier
How Insurers Are Launching Their Own Evolutionary Tech
AM Best TV hosted a panel discussion about insurers developing strategies and confronting challenges while launching evolving technology in the industry.
Date: November 2024
Pushing Back the Risk Frontier
How Insurers Are Incubating Their Own Technology
AM Best TV hosted a panel discussion about the development of cutting-edge technologies and their integration into the insurance industry.
Date: November 2024
Web Traffic
Web Traffic: Visits to Largest US Private Passenger Auto Insurance Sites
Progressive leads web analytics provider Semrush’s ranking of most-visited private passenger auto insurer websites.
Date: October 2024
Artificial Intelligence
Leading AI Platforms Focus on Auto Insurers, Customer Satisfaction
Best’s Review asked leading artificial intelligence models how auto insurers can improve customer satisfaction.
Date: October 2024
Web Traffic
Web Traffic: Visits to Largest P/C Mutual Insurance Sites
State Farm Group leads web analytics provider Semrush’s ranking of most-visited property/casualty mutual insurer websites.
Date: September 2024
Web Traffic
Web Traffic: Visits to Largest Cyber Insurers’ Sites
Liberty Mutual Insurance Cos. leads web analytics provider Semrush’s ranking of most-visited cyber insurer websites.
Date: August 2024
AM Best’s Media Program — Podcaster
Podcast Goes ‘Behind the Headlines’ To Explore All Things Insurance
Sam Casey, an Insurance Insider senior reporter, aims to offer a deep dive into the London market, reinsurance and other topics in his wide-ranging show.
Date: August 2024
Web Traffic
Web Traffic: Visits to Largest Global Insurance Brokers' Sites
Aon plc leads web analytics provider Semrush’s ranking of most-visited global insurance brokers’ sites.
Date: July 2024
Insurance Media
Podcast Touts Importance of Relationships in the Insurance Industry
Pete Tessier and Curt Wyatt, hosts of The Insurance Podcast, sold their brokerages but still wanted a role in the business.
Date: July 2024
Technology
Empathy CEO: Emerging Technology Helps Insurers Redefine Relationships
Ron Gura, co-founder and chief executive officer of Empathy, said life insurers can use technology to let machines do what machines do best and to let humans do what humans do best.
Date: June 2024